Privacy Policy
Solstra Bank
Effective Date: January 1, 2022
Solstra Bank is committed to protecting the privacy and security of our customers’ personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, digital banking services, or interact with us through other channels.
By using our website or banking services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal and financial information when you use our banking services, open an account, apply for financial products, or communicate with us.
Personal Information
This may include:
Full name
Date of birth
Contact information (email address, phone number, mailing address)
Identification information (government ID, passport, etc.)
Financial Information
This may include:
Bank account details
Transaction history
Credit history
Loan or credit application information
Technical Information
When you visit our website or use our digital banking services, we may automatically collect:
IP address
Browser type
Device information
Usage data
Cookies and tracking technologies
2. How We Use Your Information
Solstra Bank uses your information to provide secure banking services and improve your experience.
We may use your information to:
Process banking transactions
Open and manage accounts
Provide loans and credit services
Verify your identity
Prevent fraud and unauthorized transactions
Improve our banking services and website
Communicate important service updates
Comply with legal and regulatory obligations
3. Information Sharing and Disclosure
Solstra Bank does not sell or rent customer information to third parties.
However, we may share your information with:
Financial Service Providers
Trusted partners that assist in delivering banking services.
Regulatory Authorities
Government or regulatory bodies when required by law.
Fraud Prevention Agencies
To protect against financial crime and unauthorized activity.
Legal Requirements
When required to comply with legal processes or protect the rights of Solstra Bank.
All third-party service providers are required to maintain strict confidentiality and data protection standards.
4. Data Security
Solstra Bank takes the protection of your information seriously.
We implement industry-standard security measures including:
Secure data encryption
Multi-factor authentication
Fraud detection systems
Secure servers and firewalls
These safeguards help protect your personal and financial information from unauthorized access or disclosure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience.
Cookies help us:
Remember user preferences
Improve website functionality
Analyze website traffic
Provide personalized content
You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Request corrections to inaccurate information
Request deletion of personal data where applicable
Limit or object to certain processing activities
To exercise these rights, please contact our customer support team.
7. Data Retention
Solstra Bank retains personal and financial information only for as long as necessary to:
Provide banking services
Comply with legal and regulatory requirements
Prevent fraud and financial crime
Once information is no longer required, it is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites or services.
Solstra Bank is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
9. Updates to This Privacy Policy
Solstra Bank may update this Privacy Policy from time to time to reflect changes in regulations, technology, or banking practices.
Updated versions will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Solstra Bank
Customer Support
Email: support@solstrabank.com
Phone: +47 800 45 361
Head Office
Karl Johans Gate 48, 0162 Oslo Norway.